A Cleanliness & Maintenance drive was started by the Hon. Chief Minister of Gujarat, Shri Vijay Rupani, across 8 Yatradhams namely Ambaji, Dwarka, Dakor, Girman – Junagadh, Somnath, Shamlaji, Pavagadh, Palitana. The purpose was to maintain high end cleanliness across these pilgrimage sites. For the same, Gujarat Pavitra Yatradham Vikas Board (GPYVB) was given the responsibility of cleanliness and maintenance. Four National level agencies were also appointed for this purpose. For monitoring the work performed by these bodies, and to provide reports on daily basis to GPYVB, a Third Party Agency Pratima Global Enviro CHS was appointed.
To monitor the work of the cleaning agency & TPI, client felt a need for super monitoring agency who could cross verify the work done by both the agencies and provide an exhaustive report based on the findings, on the basis of which, the board could take necessary actions required on the agencies involved. To solve this problem statement and overcome the challenges, QCI was appointed as super monitoring agency with the role of monitoring the work done by both the sub agencies involved in day to day activity.
Quality Council of India performed a detailed research and developed a questionnaire keeping in view the challenges being faced by the client, after several rounds of brainstorming and in consultation with the GPYVB. Following is the detailed approach adopted:
Improvement in overall cleanliness across 8 locations has been observed. A sense of increased and healthy competition between the cleaning agencies has also been observed. There has been an Increase in awareness about importance of cleanliness across all 8 yatradhams