It has long been recognized that effective policing is fundamental to a safe and secure society which is the bed rock of economic and social progress. Improving the efficiency and performance of the Police force is important because it is the basis of Good Governance.
In 2015, Hon’ble Prime Minister Shri Narendra Modi directed during his address to the DsGP Conference in Kutch, Gujarat to lay down parameters for grading of Police Stations on their performance as well as citizen feedback. Accordingly, a framework was formulated by the Quality Council of India with the approval of the Hon’ble Home Minister to identify and recognize the ten best police stations of the country and also the best police station in a particular state or Union Territory.
The Police Modernization Division of the Ministry of Home Affairs shortlisted the police stations from all over India for the survey. The criteria for choosing the best police stations in the country was primarily their performance in crime prevention, investigation and disposal of cases, crime detection, community policing and maintenance of law and order.
A detailed methodology for the survey was prepared by incorporating assessment of performance in controlling crime, infrastructure and citizen feedback. The data and responses of the survey were taken on a customized tech application with geo- tagged and time stamped photographs, ensuring accuracy of the survey which were analyzed along with data of the performance for the final evaluation. Weightage of 20% was given to the infrastructure of the police stations and the citizen feedback of the performance of the Police personnel in each Police Station.
The purpose of conducting this survey year after year is to establish a system for performance measurement and additionally to inculcate the habit to utilize and maintain the data on CCTNS (Crime and Criminal Tracking Network and System) regularly by all police stations.
The on-ground survey was conducted from 19th November 2018 to 10th December 2018 covering 87 police stations all across India. Kalu Police Station in Bikaner, Rajasthan topped the list whereas Campbell Bay Police Station in Nicobar, A&N Islands took the second spot and Farakka Police Station in Murshidabad, West Bengal grabbed third position.
This result is the reflection of the performance measurement and the on-ground assessment of the police stations for the year 2018. All the States and UTs participated and the number of police stations covered during on-ground survey increased from 59 (in 2017 survey) to 87 in 2018 survey.